terms of service

1. Who we are

Ship Mi Tings is operated by [Registered business name], registered in Jamaica [registration number], with its office at [address]. In these terms, "we", "us" and "Ship Mi Tings" mean that business, and "you" means the account holder. By creating an account or shipping with us, you agree to these terms.

2. Your account and US address

• You must be at least 18 and give us accurate contact details, including a Jamaican delivery address and phone number.
• Your US address includes a unique account number. Packages without it, or with the wrong name, may be delayed or can't be matched to you. We're not responsible for delays caused by incorrect addressing.
• Your account is for you. Don't share your address for other people's shipments unless they're on your account. Use the referral program instead.
• Keep your portal login secure. You're responsible for activity on your account.

3. Shipping your packages

• Upload the invoice or receipt for each package to your portal as soon as you place the order. We may hold packages without a receipt until one is provided.
• You're responsible for making sure your items are allowed into Jamaica. Read our prohibited and restricted items list.
• We may open and inspect packages where required by law, by the airline, or if we believe a package contains a prohibited item.
• We aim to ship packages on the next available flight after they arrive at the warehouse. Shipments currently land in Jamaica up to five times a week. Delivery times are estimates, not guarantees.

4. Customs and duty

• We act as your agent to clear your packages through Jamaica Customs, using the receipts you provide.
• Packages with a value (FOB) of US$100 or less are currently free of customs duty and taxes. Above US$100, duty is charged on the full value. Jamaica Customs sets these rules and they may change.
• Jamaica Customs decides the final value and duty, and may assess a different value from your receipt. Any duty, taxes or fees they charge are your responsibility and appear on your invoice.
• Under-declaring the value of a package is illegal. We won't submit a declaration we believe is false.

5. Rates, invoices and payment

• Shipping is charged by weight according to our published rates, in Jamaican dollars. Weight is rounded up to the next pound.
• For large but light items, we may charge by dimensional (volumetric) weight: length × width × height in inches, divided by [166]. We'll charge whichever is greater, actual or dimensional weight.
• We'll email your invoice once your package is processed in Jamaica, showing weight, shipping, any duty and any other fees.
• We accept major credit and debit cards and bank transfer. If you pay by bank transfer, send your proof of payment by email or WhatsApp. We don't accept cash on delivery.
• Packages are released for delivery once payment is confirmed.
• We may change our rates at any time. The rate that applies is the one in effect when your package arrives at our warehouse.

6. Delivery

• Kingston and St. Andrew: free delivery to your door at the time agreed with you.
• Other parishes: sent via Knutsford Express for collection at your nearest location, for a fee of [JMD $X]. Once the package is handed to Knutsford Express, their terms also apply.
• If a delivery fails because no one is available, we'll contact you to rearrange. Repeat failed deliveries may incur a [JMD $X] redelivery fee.
• Check your package when you receive it and report any visible damage straight away. See our claims policy.

7. Unclaimed packages and storage

• We store packages free for [14] days after your invoice is sent. After that, we may charge storage of [JMD $X per package per day].
• If a package is unpaid or unclaimed for [60] days, we'll try to contact you. If we can't resolve it, we may treat the package as abandoned and sell or dispose of it to recover our costs, as the law allows.
• Packages arriving at the US warehouse that can't be matched to an account are held for [30] days, then returned or disposed of.

8. Loss, damage and liability

We handle every package with care. If something is lost or damaged while in our care, our claims policy explains how to make a claim and how much we'll pay. In summary:

• Our liability for any package is limited to the lower of its declared value on your receipt or [US$100], unless you bought optional insurance.
• We're not responsible for: damage from poor packing by the seller; items missing from a sealed box that arrived at the warehouse that way; delays or seizures by Jamaica Customs or other authorities; events outside our control, such as storms, flight cancellations or strikes; or indirect losses, such as lost profit or missed events.
• Nothing in these terms limits any rights you have that can't be excluded under Jamaican law.

9. Referral program

• A new customer you refer gets JMD $50 off per pound on their first shipment. You get JMD $50 off per pound on your next shipment after theirs is delivered and paid.
• Discounts apply to shipping charges only, not duty or other fees, and can't be exchanged for cash.
• [Add any limits, such as a maximum discount per shipment.] We may change or end the program at any time, and may cancel credits earned through misuse.

10. Ending your account

You can close your account anytime by contacting us. Any packages in transit will be handled under these terms, and outstanding invoices must still be paid. We may suspend or close an account that breaks these terms, including shipping prohibited items, providing false receipts, or not paying invoices.

11. Changes and governing law

We may update these terms. We'll post the new version here with a new "last updated" date, and tell you by email about significant changes. These terms are governed by the laws of Jamaica, and the courts of Jamaica have jurisdiction over any dispute.