The short version: we collect what we need to get your packages to you, share it only with the people who help do that (and Jamaica Customs, because the law requires it), and never sell it.
Who is responsible for your information
[Registered business name], trading as Ship Mi Tings, [address], is responsible for the personal information described here. We handle it in line with Jamaica's Data Protection Act, 2020. For any privacy question or request, email privacy@shipmitings.com.
What we collect
Information you give us
- Account details: name, email, phone number, Jamaican delivery address and parish.
- Shipment details: the receipts and invoices you upload, including item descriptions, values and the store you bought from.
- Identification: [your TRN or ID, if Jamaica Customs requires it to clear your packages].
- Payment confirmation: bank transfer receipts or screenshots you send us. Card payments are processed by [payment provider], and we don't see or store your full card number.
- Messages: what you send us by WhatsApp, email or phone.
Information we collect as we work
- Package weight, dimensions, tracking numbers, photos taken at the warehouse, and delivery records.
- Basic technical information when you use our website or portal, such as your browser type and pages visited, through [analytics tool, if any] and cookies needed to keep you logged in.
How we use it
- To give you a US address and match incoming packages to your account.
- To clear your packages through Jamaica Customs and calculate any duty.
- To invoice you, confirm payment and arrange delivery.
- To send you updates about your packages.
- To answer your questions and handle claims.
- To prevent fraud and the shipping of prohibited items.
- To send occasional offers and news, only if you've agreed. You can unsubscribe at any time.
Who we share it with
We share only what's needed, with:
- Jamaica Customs Agency and other government agencies, to clear your packages and when the law requires it.
- Our US warehouse and freight partners, to receive and fly your packages.
- Knutsford Express, for deliveries outside Kingston and St. Andrew.
- Service providers who run our portal, email, payments and hosting, such as [portal provider], [email provider] and [payment provider]. They can only use your information to provide their service to us.
We never sell your personal information. Some of these partners are in the United States, so your information may be stored or processed there. We only work with partners we trust to protect it.
How long we keep it
- Shipment and customs records: [6] years, because customs and tax law may require us to keep them.
- Account details: while your account is open, and for [12] months after you close it.
- Messages and claim records: up to [2] years after they're resolved.
How we protect it
Your portal is protected by your password, and we limit access to your information to staff who need it for their work. No system is perfectly secure, so keep your password private and tell us right away if you think your account has been accessed by someone else.
Your rights
You can ask us to:
- Tell you what personal information we hold about you and give you a copy.
- Correct information that's wrong or incomplete.
- Delete your information, unless we have to keep it by law (for example, customs records).
- Stop sending you marketing messages.
Email privacy@shipmitings.com and we'll respond within [30] days. If you're not satisfied with our response, you can complain to Jamaica's Office of the Information Commissioner.
Children
Our service is for adults aged 18 and over. We don't knowingly collect information from children.
Changes to this policy
We'll post any updates here with a new "last updated" date, and email you about significant changes.
Privacy questions?
Email privacy@shipmitings.com · WhatsApp 876-XXX-XXXX